Credibly Review

ByKevin MercadanteJul. 02, 2020

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In a Nutshell

Credibly is a dedicated business lender and marketplace catering mainly to small and medium businesses. Over the years, it has provided more than $1 billion in funding to American businesses. Credibly exists primarily to provide working capital loans, business expansion loans, and merchant cash advances. In addition, it offers a range of alternative funding options such as lines of credit, equipment financing, invoice factoring, and SBA loans.

pros

  • Instant pre-qualification, approval within 24 hours
  • Funding within 48 hours of approval
  • Online or combined online/phone application

cons

  • Minimum $15K+ deposits per month to qualify
  • Not all products available in all states

Credibly at a Glance 

Loan typesWorking capital loan, business expansion loan, merchant cash advance, and more
Loan amountUp to $400K
Repayment terms3-24 months
Min APR9.99%
Best for Getting approved and funded within 2-3 days

Overview

Credibly is the online lending arm of Retail Capital, LLC, a licensed California finance lender. It plays the dual role of lender and lending marketplace, connecting business owners with the best loan options from Credibly and a network of vetted third-party lenders. Credibly’s main selling point is its speed and customer service. It uses advanced data analytics to assess every applicant, helping it to reach a funding decision within 24 hours and to transfer the funds within an additional 48 hours. And unlike many other online lenders, Credibly’s dedicated team of Business Consultants is available to help you identify the best financing option for your business.

Why Credibly Is Good for Your Business

This service caters to small and medium business owners who need capital and need it quickly. As mentioned, Credibly gets right down to business – helping applicants to get from that initial application to funding within 48-72 hours. Credibly offers a range of funding types, making it suitable for all types of businesses. Whether you need working capital, a cash advance, or a line of credit – Credibly can help.

Loan Features

Credibly offers two tiers of loans. It mainly promotes its working capital loan, business expansion loan, and merchant cash advance products from parent company Retail Capital, LLC. In addition, it offers a wide range of other financing options through its partner network.

  • Working capital loans: Designed for businesses with steady revenue. Offering shorter repayment periods and more flexibility than other loans.
  • Business expansion loans: Built for business owners with a proven track record. Provides growth capital at more-competitive rate than other loans.
  • Merchant cash advance: Aimed at businesses with unpredictable revenue and lower credit scores. Tied to future receivables and charged as a percentage of daily revenue.
  • Third-party loans: Range of loans from network partners, including lines of credit, equipment financing, invoice factoring, and SBA loan programs.

Application Process

There are three methods of applying: online, by phone, or by a combination of online and phone. In order to pre-qualify, you’ll need to provide basic details about your business, including name, percentage ownership, desired funding amount, and monthly revenue. Next, you’ll be asked to provide basic documentation, including a copy of your driver’s license, last 3 months of bank statements, and a voided check. 

Applying for a business expansion loan is a little more complex. For example, the applicant must provide a signed business loan agreement and business mortgage or lease agreement, as well as the most recent business tax return for loans of $100,000 or more.

Credibly promises near-instant approvals, with a funding decision typically made within 24 hours. However, it comes with some caveats – namely strict qualification criteria:

  • Min. 6+ months in business (3+ years for business expansion loan).
  • Min. 500+ FICO score (600+ for business expansion loan).
  • Min $15K average deposits for a three-month average and the most recent month.
  • $1-3K + daily balance for the past 90 days (business expansion loan only).

Loan Amount, Repayment Terms, and APR

Credibly offers up to $400,000 in funding and repayment terms of up to 24 months. Maximum loan amounts and repayment terms vary from product to product. A 2.5% origination fee is applied to all Credibly and Credibly partner products.


Business expansion loanWorking capital loanMerchant cash advance
Max loan size$250,000$400,000$400,000
Term length18 or 24 months6 to 18 months3 to 18 months
Rate APR from 
9.99%
1.15+ factor rates1.15+ factor rates
Fees2.5% origination2.5% origination2.5% origination + $50 monthly
Automatic paymentsWeeklyDaily or weeklyTied to receivables

How Safe Is It? 

Credibly is as safe as you would expect of a company that has dished out more than $1 billion in business funding while maintaining an A+ rating from the Better Business Bureau. The website is safe and secure, and all data provided by applicants is encrypted to prevent hackers from stealing sensitive information. Only a soft credit pull is made before pre-qualification, which doesn’t affect the applicant’s credit score. Like virtually all lenders, Credibly runs a hard credit query before funding, which can negatively impact the borrower’s credit score. 

Help & Support

Credibly provides a hybrid of online and phone applications and support. When you fill out a form on the Credibly website, you are given the choice of requesting a call to have a representative help you complete your application. Credibly also offers the option of contacting it directly during regular business hours.

Phone: (888) 664-1444

Email: customerservice@credibly.com

Summary

Credibly has earned a strong reputation for safe, secure, and quick funding at competitive rates. When you use Credibly, you get access to a wide range of funding options including term loans and merchant cash advance from its parent company and alternative loans from its partner network. Credibly has stricter minimum requirements than some of its competitors. If your business meets the minimum qualification criteria, then there’s a good chance Credibly can offer a suitable loan with a suitable loan amount, repayment term, and APR.

Physical Address

Credibly

25200 Telegraph Rd., Suite 350

Southfield, MI 48033

Credibly customer testimonials

Reviews 537
TrustPilot is the world’s most powerful review platform, free and open to all.
Excellent
80%
Great
7%
Average
3%
Poor
2%
Bad
8%
  • author
    Francesca Intravaia
    Sep 21, 2020
    Great Company

    I've been dealing with credibly for many years since it used to be Retail Capital...I personally have dealt first hand with Oliver Mupas...Great service and very professional I would email him and would respond in 10 seconds. My money was deposited in my bank account the next day after signing. But it usually takes 2 to 3 days for everything to be completed. A trustworthy company. Thank you Oliver Mupas!

    ...

  • author
    Mark
    Aug 25, 2020
    Application process was simple and…

    Application process was simple and straight-forward. No hit to my personal credit to get a quote. The money is expensive, but that is to be expected for loans of this nature. They did, however, offer the longest payback term of any other companies I applied with.

    ...

  • author
    Ali Rojas
    Aug 24, 2020
    Excellent customer service

    We have been customers of Credibly for 2 years. Oliver gave us a special treatment and made the process smooth. Strict, but friendly!

    ...

  • author
    Ian
    Aug 24, 2020
    Everything worked out well and the rep…

    Everything worked out well and the rep I worked with was great and very helpful but the only thing I was concerned about was everyday payments would’ve rather had monthly payments instead and a little grace period to start making payments other then that everything was good.

    ...

  • author
    Gina R.
    Aug 20, 2020
    Compassion for small business owners!

    I’ve been a Credibly customer for 4 years. I’ve always experienced prompt, polite and efficient service from every customer service rep I’ve corresponded with via email or over the phone. As a small restaurant owner, the pandemic has been more than harrowing for me. I reached out to the Credibly team initially because I knew my payments would definitely be undoable. Not only did they work out a new payment plan with me, they have also shown true compassion towards us as just people trying to survive. They have thus far approved two modifications while we try to get back on solid ground. I know they’re trying to stay in business too, but they were sincere in their efforts to take some stress off our plates, no pun intended.

    ...

Credibly