SmartBiz Review: Fast, Affordable SBA Loans

SmartBiz Review

ByMichael GrawDec. 22, 2020

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In a Nutshell

SmartBiz helps your small business navigate the SBA process by checking whether you prequalify and by matching you with a lender. Because SmartBiz only works with companies that have solid finances and good credit histories, its lending partners tend to offer low interest rates. Plus, the company can speed up the SBA loan process so your business can get the money it needs within a few weeks.

pros

Speeds up the SBA loan process
Low interest rates

cons

Strict financial requirements
6% fee for bank term loans

SmartBiz View Rates

SmartBiz at a Glance

Direct lender or marketplace?	Marketplace
Loan types	SBA 7(a) Loans, Small Business Bank Term Loans
Loan amount	$30,000 to $350,000 (refinancing or business expansion) $500,000 to $5 million (commercial real estate)
Repayment terms	10-25 years (SBA loans) 2-5 years (bank term loans)
Minimum credit score	640
Minimum monthly revenue	$10,000
APR	4.75% - 7.00% (SBA loans) 11.67% - 31.66% (bank term loans)
Suitable for	Small businesses with strong financials

Overview

SmartBiz is a lending marketplace that helps small business owners get the financing they need quickly. This platform works with a network of reliable SBA lenders to offer both SBA 7(a) loans and traditional bank term loans for small businesses.

The most attractive thing about SmartBiz is that the lenders it works with generally offer attractive loan terms. Small businesses can get commercial real estate loans with an APR as low as 4.75% and business expansion loans with an APR as low as 6.00%. SBA loans have a repayment term from 10 to 25 years, which keeps monthly payments relatively affordable as well.

A key thing to note about SmartBiz is that it requires that applicants have strong financial and credit histories. The platform requires that business owners have a personal credit score of 640 for SBA loans and an annual income of at least $120,000 for loans up to $150,000.

Why SmartBiz Is Good For Your Business

If your business has been around for at least three years and has a strong financial record, SmartBiz is one of the most attractive SBA lending marketplaces available. The lenders that SmartBiz works with offer SBA loan interest rates as low as 4.75%. In addition, SmartBiz is free to use when applying for SBA loans and you can get money in as little as 7 days after being approved by a partner lender.

Loan Features

SmartBiz offers several different types of loans for small businesses. The main type of loan offered by this platform is an SBA 7(a) loan, which is available in amounts from $500,000 to $5 million for commercial real estate purchases or $30,000 to $350,000 for business growth. SmartBiz’s partner lenders also offer traditional bank term loans, which come with fewer restrictions but higher interest rates and monthly payments.

SBA 7(a) commercial real estate loans
SBA 7(a) business expansion loans
Bank term loans

Application Process

SmartBiz speeds up the SBA loan application process by enabling you to prequalify. The prequalification process requires information about your business’s financial history and revenue, as well as helps you fill out the paperwork required for an SBA loan. Prequalification involves a soft credit pull that won’t harm your credit.

If you prequalify, SmartBiz will then match you with a partner lender. The partner lender will help you finalize your loan application, which requires a hard credit pull. Typically, you can complete the SBA loan process within a few weeks and receive money within 7 days of being approved.

How Much Can You Borrow?

The amount you can borrow through SmartBiz’s partner lenders varies depending on the type of loan your business needs:

SBA 7(a) commercial real estate loans: $500,000 to $5 million
SBA 7(a) business expansion loans: $30,000 to $350,000
Bank term loans: $30,000 to $500,000

Repayment Terms

SBA 7(a) loans have a longer repayment term from 10-25 years. In addition, they receive reduced interest rates since they are backed by the government. Traditional bank term loans have a shorter repayment term (2-5 years) and higher interest rates:

SBA 7(a) commercial real estate loans: 4.75% APR, 10-25 years
SBA 7(a) business expansion loans: 6.00% APR, 10-25 years
Bank term loans: 11.67% - 31.66%, 2-5 years

How Safe Is It?

SmartBiz uses 256-bit encryption to protect all clients’ personal and financial data - the same level of encryption used by most banks. The company also has a very transparent privacy policy that makes it clear that SmartBiz doesn’t sell clients’ information.

Help & Support

SmartBiz offers customer support by phone, email, and live chat from 7:00 am to 5:00 pm PT, Monday to Friday.

Phone: 866-283-8726

Email: support@smartbizloans.com

Summary

SmartBiz streamlines the process of getting an SBA or bank term loan for your small business. The platform has strict financial requirements but offers low-interest rates through its network of partner lenders. SmartBiz helps your business prequalify for a loan with a soft credit check and offers customer support 5 days a week.

Physical Address

SmartBiz, 433 California Street, San Francisco, CA 94104

SmartBiz View Rates

SmartBiz customer testimonials

Excellent•Reviews 1,136

Excellent

89%

Great

Average

Poor

Bad

Phillip Seymore
6 hours ago
Sam Domino Thank you so much
Sam Domino is my rep and I know and understand how difficult it is as a individual that does what he does in this day and age when his job is overwhelming with having a large rage of clients that he has to deal with but yet and still he takes the time out to communicate with me there is not a question that I have asked him that he did not respond to me swiftly about I appreciate that and I am grateful for his outstanding customer service. 5star rating keep up the good work Sam Domino because I am a very difficult person especially when it comes to taking care of my company and my employees it takes a special patient person to deal with me and you have shown that thank you so much.
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Angela J
14 hours ago
I actually don't have anything negative…
I actually don't have anything negative to say. I completed my application on the 14th and submitted all supporting documents. Smartbiz has been communicating with me by email, when I messaged my account rep, he actually called me. Of course I'd like the SBA to move a little faster, but that isn't the burden of Smartbiz. They easily verified my previous PPP loan, the pre-qualification was simple, as well. My only worry is that after waiting 2 weeks I'll be denied. I could always apply through my previous loan provider, but they haven't opened their application yet. I'm praying for all of my fellow business owners. "This too shall pass".
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Gamedawg
a day ago
I applied over 12dys ago and still no…
I applied over 12dys ago and still no one jas reached out to me regarding my ppp loan no sense of emergency at all!!! Cant talk to anyone at all it sucks really bad...
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ETHEL SHIPMAN
a day ago
They are slow on getting application…
They are slow on getting application looked at. I submitted almost 12 days ago & nobody has contacted me yet. You call and the call volume is always high smh
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First Response Patrol Services
2 days ago
Annoy with the website
Annoy with the website. it's not friendly web....
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Micah Richards
2 days ago
there doesn't seem to be any sense of urgency or customer service
there doesnt seem to be any sense of urgency. to get anything done. Ive had my application for my PPP loan done since monday 100% and not one thing has happend since.no phone calls ,no emails to tell me what is going on. Dont try to call because all you will get is a we are busy recording. there is a fake chat box that only repeats the same thing over and over that your application is pending review by smart biz associate. and that they are overwhelmed with applications. last time the sba did PPP loans they ran out of funds in 7 days. SmartBiz has been holding mine for 4 days now. And cant tell me why or when it will get done. as matter of fact nobody even seems to care.Im ready to go back to my first vendor PPP.
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Creative Panda Marketing
2 days ago
My PPP Loan Experience
This was my first time utilizing SmartBiz to apply for the PPP Loan. My experience was less than great and here’s why. Pros: + Easy Application Process + Clean Website Layout + Easy to Understand & Apply Cons: - 2-3 Weeks before decision is made - Doesn’t accept CEOs banking info for Loan deposit - On-line Support is not understanding, they just copy and paste scripts with no real resolution. I feel SmartBiz makes applying for a PPP Loan more difficult, when I applied directly with the SBA the first time, I received my loan within 72 hours from submission. SBA allowed me to receive my PPP Loan direct deposit to my bank account without problem or issue. Theres a pandemic going on and SmartBiz is taking its time like the loan we’re applying for aren’t needed.
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David Fradin
Jan 16, 2021
Application Buggy
After filling out the application, I got an email saying some additional info is being requested. Namely my SBA Loan number from the first loan. Upon entering it, it did not take. I tried 5 more times and none took. So I tabbed thru all the fields and it said that the truncated FIN was not valid. I reentered it and the SBA number again and upon submission, it said that the application was still incomplete. I did it 5 more times then switched from Safari to Chrome with more attempts and failures. Then I clicked on me and clicked on authorization or something. Went back to company info. Entered SBA and FIN and it took. 45 mins later for trying to enter 7 digit number, it took and I am 100% done.
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luis valencia
Jan 15, 2021
Dont give up on the people its helpful…
Dont give up on the people its helpful i just hope they could help me with my company
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Papa Scott
Jan 13, 2021
Smartbiz Loans Auto Rejects bankruptcy on credit report
I'm Half way thru my 5 Years of Repayment Plan on a Chapter 13 Bankruptcy, however the new Round of PPP Loans specifically States that Lenders cannot use the Bankruptcy against the Applicant in this Round. The First Round all SBA PPP with previous Bankruptcy was declined and lots of Lawsuits so Congress and Senate made sure they Address the Bankruptcy this time around. Smartbiz states that they updated their Application for this Round, Well I believe they conveniently Forgot to Let the Robots except a Application with Bankruptcy on Credit report. I have been Rebuilding my Credit since the Bankruptcy and am almost back up to 700 Credit Score. So I know a Applicant with Credit scores in the Range of mine (672 Equifax and 669 Trans union) would have zoomed thru the Approval. I Just applied for PPP SBA Loan and got Declined! Its the Bankruptcy, So if you have a Bankruptcy on your Credit Report, Do Not apply with SmartBiz Loans or you will get a Ding Inquiry on your Credit Report for Nothing. What a Waste of time. I believe their will be Lawsuits this time around since the Bill Specifically stated Bankruptcy was not to be considered a Factor. I believe SmartBiz Loans just does not want to deal with people that have had BK and that is why they did not update their Software to accept applications with BK. I thought they were supposed to Help SmartBiz Loans. Whats the Deal! Use someone else for PPP SBA LOAN
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Malik Khan
Jan 13, 2021
Very easy
Noce easy and poliet way
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T Brock
Jan 11, 2021
5 Stars- thank you very much!
Super knowledgeable, professional and fast turnaround! Thank you to the entire team!
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Sal G
Dec 28, 2020
GREAT experience start to quick finish!
Kalvin Chiu did a great job handling my application and approval process! The communication was clear, concise, and correct. Additionally, the whole process took only 3 weeks from our first call to being funded! In a sector that can have you scratching your head trying to separate the companies that can legitimately and quickly help from some others who are "all sizzle and no steak," as they say, SmartBiz Loans was a GREAT option for us!
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SATISFIED HOUSTON CUSTOMER
Dec 21, 2020
My agent was Nick and Jimmy
My agent was Nick and Jimmy. I got the Royal Treatment throughout the whole process. When I was filling out the application, I had some questions and Brian was helping me on a chat and called me to better assist me with the issues I was having. This group of guys hold your hand and make sure you get to your destination, funding, without any problems....
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Kay Coulter
Dec 21, 2020
The SmartBiz team was very supportive
The SmartBiz team was very supportive, helping to facilitate our loan application and successful funding. Thank You to All! Kay Coulter, CRNI, VA-BC Infusion Knowledge, Inc.
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Elizabeth Jones
Dec 17, 2020
It was such a breath of fresh air to…
It was such a breath of fresh air to deal with this company. Ben and Nick were there to answer any questions we had. We applied for an SBA loan and got quick results with a minimal fee. I would recommend anyone to this company.
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customer
Dec 15, 2020
First time doing business with…
First time doing business with Smartbiz, My Reps Abe and Nicolas we very helpful working with me to get my loan secured at a great rate
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Motoo Noda
Dec 14, 2020
I had the best loan application
I had the best loan application experience working with Travis. My application was for the SBA Loan, and Travis navigated me all throughout the process with great dedication. It took less than a month to get to the funding stage counting from the day I started the very first application process. Travis is a true professional with very warm heart. He will listen and provide solutions to any obstacles you face during the process.
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Modern Floors and Walls
Dec 10, 2020
Working With Merrina Guitteau was great…
Working With Merrina Guitteau was great very professional and keep on top of everything
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Terry Amster
Dec 09, 2020
Q4 Desperation to Brokers
Currently a partner. This place has been spamming desperately offering a hundred bucks for funded deals. Demotivating incentives to brokers and giving the actual number of deals for quarter is bad idea. Good luck keeping those lights on.
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Jorge Jurado
Dec 02, 2020
Service
Excellent Service
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Dr Kevin Hastings
Dec 01, 2020
Excellent handling and simplification…
Excellent handling and simplification of the lengthy and cumbersome process for the SBA 7A loan. Camille delivered as promised!! I highly recommend their service.
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customer
Nov 23, 2020
Very Painless Process.
Very Painless Process.
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customer
Nov 16, 2020
Great customer service
Merrina was extremely efficient and fast with the whole loan process and made it very easy for me. I was funded in less then 2 weeks. I highly recommend Smartbiz loans to all small businesses. The online process makes it very fast and efficient.
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customer
Nov 12, 2020
Exceptionally smooth and pain free…
Exceptionally smooth and pain free process. Extremely happy with the results.
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Stephen Evans
Nov 10, 2020
Enormous waste of time.
This was an enormous waste of time. I applied in June, was told in August I was approved and they needed a little more information. By November I was so frustrated I gave up. My rep did not respond to emails for days, sometimes weeks. I had to re-submit paperwork, usually the same paperwork, multiple times. The requests for paperwork dragged on for months and each month I'm told this is all they need. The disorganization and total lack of customer service lead me to believe that I was feeding financial information to scammers. Last week I lost faith in Smartbiz and gave up. I'm tired of having emails ignored, questions ignored...so aggravating. I'm glad SmartBiz responded, but of course they fail to acknowledge that the process took so long that credit requirements changed TWICE. They didn't acknowledge why, if my credit scores didn't meet the minimum, wasn't this made clear earlier in the process? Why was I told I was approved 3 times? The response from Smartbiz only underscores my complaint. Poor customer service and poor communication doesn't change the fact that they strung me along for months. It seems the group responsible for social media and analysis pay attention, if only the same could be said for their reps. Going forward I'll post copies of the Smartbiz emails where they assured me I was approved plus a calendar of emails and responses. I understand Smartbiz wants to protect their reputation, but the emails telling me I'm approved multiple times put the lie to their response.
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customer
Nov 02, 2020
Amazing Company
I just wanted to say thank you to SmartBiz Loans. The process was easy and fast. Everyone I talked with knew exactly what they were doing. The closing date was spot on and funds were distributed quickly. I couldn't have asked for a better company to work with. They will definitely get my future business.
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Stephanie Andreu
Nov 02, 2020
The smartbiz process has been…amazing!
The smartbiz process has been excellent. Everything was very smooth and ran amazing. Matt Miller was my relationship manager and he was fantastic. Would recommend Smartbiz to anyone I know looking for loan options. Hope to work with you guys again soon!
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customer
Oct 31, 2020
They did a great job
They did a great job Quick respond
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Southern Shade Structures
Oct 27, 2020
I had a very good experience with…
I had a very good experience with SmartBiz. Merrina was great, with updates and working on behalf of me to get my SBA loan. Excellent service!
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Joe M.
Oct 24, 2020
Great experience. Excellent customer support!
Great experience.Excellent customer support. Most importantly, in-depth knowledge of processes, thus making it an awesome experience.
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Menehune Pest Management
Oct 24, 2020
Awesome service
The process was quite extensive but Camille Pittman was always on-point, advising me and clarifying questions during the whole process. Couldn't have asked for a better representative to assist in this process.
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customer
Oct 05, 2020
Constant contact when information was…
Constant contact when information was needed for submittal. Overall helpful and attentive, responsive to questions or timeline.
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Brian Sims
Sep 29, 2020
SmartBiz did an excellent job getting…
SmartBiz did an excellent job getting me an SBA loan. I worked with Merrina Guitteau and she was great! She is very hard working and is a pleasure to work with. I would recommend her/them to anyone looking to get financing. Brian Sims President Dockside Specialties LLC
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R Andrews
Sep 28, 2020
I just want to say thank you to Chris…
I just want to say thank you to Chris Carlson. He really took time to make me feel like I was his only customer. He was very knowledgeable and knew exactly what I needed to fund the loan. Again, Thank you is not enough words to say how feel about the service that I got from the team at SmartBiz. If I have any financial needs in the future I will not hesitate to call Chris Rufus Andrews
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Pulse Informatics LLC
Sep 28, 2020
SBA Loan
My company used SmartBiz to help us get an SBA loan. This was the company's first time doing something like this. We were able to get funding on our first try. Our relationship manager, Quang Nguyen, was great. He really helped us navigate through the process. The only thing I would like to see different is that a list of all of the items that will be needed should be available at the beginning of the process. I think that would have made the process a little more streamlined.
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Service Industry Customer
Sep 27, 2020
Capable and Competent
My experience with SmartBiz found them to be a capable and competent brokerage that met the needs of my small business. Although the process was more complicated than normal during these tumultuous times we find ourselves in, the SmartBiz team overcame challenges satisfactorily. We all have to examine the effectiveness of our vendors against the benefits to our businesses and I would recommend giving SmartBiz consideration for your financing needs. They have met my oftentimes overly stringent criteria.
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James Porter
Sep 27, 2020
Could not find ppp loan forgiveness…
Could not find ppp loan forgiveness pages
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customer
Sep 23, 2020
Great experience
Great experience. Went to a local bank and was turned down. SmartBiz had me funded faster than the other bank told me they couldn't move forward!
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Funded Loan Customer
Sep 22, 2020
Application process was handled very…
Application process was handled very well and professionally. SmartBiz team was very responsive to communications from us. Appreciated the assistance and diligence on their part to help ensure our loan request was funded.
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customer
Sep 20, 2020
ANALYST JULIAN WAS KNOWLEDGEABLE AND ON…
ANALYST JULIAN WAS KNOWLEDGEABLE AND ON TOP OF MY FILE AND WAS ACCURATE WITH UPDATES GREAT GREAT! WILL USE AGAIN
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Skallywag Tactical LLC
Sep 20, 2020
George and Matt were outstanding.
George and Matt were outstanding.. I appreciate them very much. They stuck in when others could have just given up.. Thanks Craig Skallywag.
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Mike Walsh
Sep 10, 2020
Huge Waste of Time - Look Elsewhere
Our LLC based out of Wyoming was supposedly pre-approved for an SBA or Bank loan of $100k so we submitted all requested documents. Both partners are US citizens. Then SmartBiz requested we speak on the phone which we did, then they had another analyst who needed to talk, we did. Both analysts understood I was out of the country near our main supplier (also Covid issues). The last analyst requested 6 months of bank statements. I sent. Then they wanted me to talk to a third analyst who I clearly explained to via email that due to time difference a call needed to be made during certain periods so he of course called twice at wrong times (poor reading comprehension or just didn't care). When I told him, as I did his colleagues that I was temporarily out of the country he emails me and says we can't process the loan because your company is out of the country and there's too much risk. I wrote back that we are based out of Wyoming which is in the US. He never gave the courtesy of a reply and instead the next day SmartBiz notifies me that "Your business is in an ineligible industry." If Team SmartBiz were either competent or honest you would have thought they could have determined this four months earlier on my initial application where I clearly explained that we were an eCommerce business based in the US. In my opinion they are quite dishonest and I doubt we were actually pre-qualified or the rates they were showing were in fact true. Big waste of time. Beware! NOTE TO THEIR REPLY BELOW: More dishonesty in their reply to my review. The only additional information I gave them was solid bank statements. They had all info four months before this claim. Then they give two different reasons for declining and don’t have the courtesy to reply to my email. Super LameBiz
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Tracy
Sep 01, 2020
Ask for Nick Hogan
I thought applying for and going through the process for a SBA loan would be tedious and difficult. While I don't think the tedious part can be helped. Nick Hogan and smartbiz made the process easy for me. I just kept telling myself to quickly respond to his inquiries/requests - and he kept me on track and moving along.
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murad alsheikh
Sep 01, 2020
After I lost all hope with many…
After I lost all hope with many different loan officers. I found Smartbiz are very caring and were willing to help me with all my business needs. They understood my thoughts on wanting to expand my business and helped me as much as they could. I couldn’t ask for more or better team to work with, especially Janice and Calvin.
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Len
Aug 28, 2020
SmartBiz Were Our Heroes
We were introduced to SmartBiz via a lending advisor who believed working with them would be the best possible route to secure a SBA 7(a) loan for a planned business expansion that was now urgently needed to ensure we could safely operate during the pandemic. The entire SmartBiz team, especially Connor, took incredible care of us, all the way through the SBA application and approval paperwork process, which was beyond daunting at times. Connor was always prompt, courteous, patient and understanding, and worked overtime to ensure we overcame all possible obstacles, never felt alone or confused, and found the ideal lender for our business type, size and intended plans. I honestly don't know what we would have done without SmartBiz, and would highly recommend them to any business seeking a SBA loan. They are a partner that absolutely delivers on their promises, and sadly, that's all too rare for small businesses trying to find opportunity in these difficult times.
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anthony esposito
Aug 10, 2020
Matt Miller is a great guy he had been…
Matt Miller is a great guy he had been working hard for the last 60 days on my loan and we are close to closing. This has been a outstanding experience this is truly a very good company with an employee that truly cares. I highly recommend to anyone if you need a SBA loan don’t go any place else just go to Smart Biz they will take good care of you. Thank you Matt Miller G&P Performing Arts Inc
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Fabrizio Biasiolo
Aug 07, 2020
The support and promptness off Jimmy…
The support and promptness off Jimmy has been outstanding. Always easy to reach and always ready to offer solutions. I would definitely recommend SmartBiz and Jimmy even with the 3 hours time difference.
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Mike Curtis
Jul 27, 2020
NIck Fragoso was great to work with
NIck Fragoso was great to work with. He communicated well throughout the process and got us connected with really terrific support folks as well. We will definitely use Nick and SmartBiz for all financing needs going forward.
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Angel Narlinger
Jul 15, 2020
Bobby and SmartBiz Loans are truly great to work with!
We worked with Bobby Hollis to secure a PPP loan. As everyone experienced, there were delays, but Bobby kept us well informed and responded quickly to every inquiry we made. Bobby and SmartBiz Loans are truly great to work with!
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Gena Esposito
Jul 13, 2020
My experience with this company has been exceptionally great
My experience with this company has be truly great. First I was dealing with Pablo what a nice guy and professional guided me through the beginning Now I have been dealing with Matt Miller and very nice, professional and has an true understanding of the financial world I have personally been educated by Matt and he is a hard worker Sunday and Saturday Matt’s working I highly recommend this company for anyone trying to get financing for their business. G&P Performing Arts Inc Gena Esposito
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Laura Belmar
Jun 26, 2020
Fast, Friendly, Easy to Work With!
I LOVED working with SmartBiz Loans. Everyone who touched are application was so on the ball and knowledgeable. I don't think we ever would have gotten an SBA Loan without their support. Their interface is also so easy to use, and their website really helped make things easy to understand and complete as well. Really cannot say enough about this company and the people involved!
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Jackie Bebenroth
Jun 22, 2020
Thank you SmartBiz!
I recently closed on a traditional SBA 7(a) loan, a process that started in February and carried all the way through June due to the influx of banking activity related to urgent PPP requests. SmartBiz was by my side at every step of the process. They guided me through the many nuances of application and provided proactive updates about the status of my account with the bank. Maliha Hasan was an incredible advocate for my business and I'm quite positive the outcome would never have been successful without her support. She quickly answered weekly emails with updates and optimism, which gave me peace of mind in uncertain times. When she left the organization, my account was turned over to Matt Worley, who followed through in the final stages of processing to close. If you're in the market for business funding, I highly recommend the SmartBiz team to help select the right institution and lending product for your needs.
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Julius Js
Jun 21, 2020
I keep on applying untill i get the…
I keep on applying untill i get the loan
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Dave Harris
Jun 10, 2020
The communication from the account…
The communication from the account managers is poor at best. Even when information is required you need to log in constantly to check yourself. It takes two or three phone calls or emails to get a response from anyone.
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Richard Glosser MD
Jun 02, 2020
Reason for my poor review
Your process did not give a list of required items ahead of time that would be needed during the application process. One had to discover them as they moved through process. I had a credit hold on all three bureaus, but did not know I would have to take steps to release Experian until I reached that step. Then later after I spent a half week getting the release lifted, I then discovered as I moved further in the application that I would need copy of my original incorporation papers. A detailed list needs to be available at first sign on to avoid this discover as you go problem.
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Jim015
May 29, 2020
Smart Biz was awesome at providing SBA Loan services.
Smart Biz was awesome at providing a process that was totally intuitive and easy to navigate. Who ever is running that operation needs to be applauded. SmartBiz gave a smaller bank a tremendous ability to provide services that the big banks should be able to deliver on but cannot. What else can I say but our bank Center-State made the right choice in working with SmartBiz
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Bev Stevenson
May 28, 2020
Received the loan but the keep processing the application again
We went thru this company to get a PPP loan and it was granted and funded 5/15/2020. Since the 5/17 I have gotten a letter saying our loan was being processed then today I got an email that says it’s funded. I have notified them each and every time I get an email that we have already received the funding thru s bank they sent our application to. They don’t listen!!!!
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dan smith
May 20, 2020
Appreciation of smartbiz and Bobby Hollis
I've been waiting weeks for any response and no possible way to contact Bank of America for my PPP. Very frustrating and financially dislocating situation. I decided to contact TAB bank on the advice of a colleague and after application was submitted I was contacted by Bobby Hollis within hours from smart biz, who briefly went over some minor changes I needed to make in my application and submitted everything to TAB the same day, 5 days later I was approved for my loan. Even at that point there was some questions I had and concerns and he was able to reach out to TAB for me and get the answers. He was very responsive, and I am very happy with the treatment and care I received.
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Salvador Ruiz
May 20, 2020
this bank has taken the longest to…
this bank has taken the longest to process this long , we have plenty to compare, even though this post is encouraging , I am not sure that the money has been deposited into the business account
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Tranquillity Home Care
May 19, 2020
I am very grateful!!
I am very grateful!!! With the help of this loan we were able to keep our Home Care Agency doors open.
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Trina Harvey Dobson
May 19, 2020
Quick and friendly
Quick and friendly. Response to emails and to phone calls. You know what to expect and when their review and documents are ready to be funded.
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Cyndi
May 18, 2020
5 stars....
I highly recommend them. They have been fast and efficient. Thank you for easing my stress by getting my loan.... I can’t say enough on how helpful they have been. Thank you Cyndi
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Jacob Silver
May 18, 2020
I would Go Elsewhere!!!!!!!!!!!!!!!!
I went to them for a PPP Loan and spent a lot of time obtaining all of the necessary documentation. I got a vague statement that they couldn't get SBA to go forward, and that I should reapply with someone else.. I Do not Believe that they but due effort into my application.
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Perfect Landscapes Inc.
May 17, 2020
You Need to Read This...A Truly Real Review
You Need to Read This...A Truly Real Review If you are thinking about a SBA Loan or any type of business funding, you need to work with SmartBiz!!! And I do not say this lightly.. Almost 2 years ago SmartBiz helped me and my company, Perfect Landscapes, Inc. secure a traditional SBA loan to consolidate debt and obtain working capital to expand our business. They were extremely helpful and made the normal pain staking process of obtaining a SBA loan quite simple. After talking with my best fiend who is a dentist who also had obtained a traditional SBA loan around the same time but went through traditional routes of accountants and lawyers $$$ and lots of time, the costs associated for both were virtually identical. SmartBiz is not only helpful and efficient but has a wide network of contacts to utilize to help their clients obtain various sorts of funding where other lenders and institutions are limited to their own avenues. I follow that up by my biggest compliment. With the onset of Covid-19 and businesses across America taking a huge nose dive, SmartBiz emailed and offered their services to help obtain a SBA PPP loan. Prior to this offering, I was way ahead of the curve and had all the paper work ready before the SBA bank opened for the first round of the PPP. You can imagine my disappointment when I did not receive any funds that I so desperately needed given how prepared I was with the paperwork, etc. with my traditional bank. As the second offering of the SBA PPP came around not only had I applied again with my traditional business bank, I also had submitted an application with a different funding company. At the last minute, I went ahead and filled out the very convenient and digitized forms for the SBA PPP on the SmartBiz website that they had emailed to me offering the help. There was a tracking site for my loan (kind of like the pizza websites tracking your pizza delivery) to see where and at what stage the loan was progressed. Within 10 days I had received my SBA PPP loan and at that point we were red lining badly as most customers had slowed payments while our payroll was increasing being peak growing season for landscaping. Again I reiterate, SmartBiz's network of lenders made this possible where no other lender was able to help and they were the last application I filled out a week or two after I had filled out the previous two applications. I am forever grateful for their help and support. From the ease of the digitized online applications for whatever type of funding to the help and service from their support team during the preparation of the application process (traditional SBA loan) and afterwards, and competitive costs, one cannot find a better company to work with for Business Funding!!! I do not give out compliments very often or lightly but SmartBiz is the BEST!!! But don't just take my word for it, try it out for yourself, you will see I promise you. Many Many Thanks!
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Thinh Truong Nguyen
May 16, 2020
My PPP loan from start to finish had…
My PPP loan from start to finish had gone through the best process that I have witnessed. I am a 30-year mortgage broker veteran.
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Jeffrey Jacobson
May 16, 2020
Working with SmartBiz Loans was a great experience!
Working with SmartBiz Loans was a very smooth easy experience. I would highly recommend them to anyone. They communicated regularly and came through on all their promises. They have helped save our dental practice from bankruptcy.
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Belinda Chang
May 15, 2020
Love how quickly Smartbiz loan response…
Love how quickly Smartbiz loan response to my loan. Isabel from Smartbiz loan was very nice and quick in response to all my questions. I would recommend SmartBiz loans to my friends.
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Julie Woertz
May 15, 2020
I have already received my PPP Loan and…
I have already received my PPP Loan and couldn't be more pleased with the process. Thank you SmartBiz Loans!
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Edward Rivkin
May 15, 2020
Finding SmartBiz Loans SAVED my Business!
After getting shafted by my local bank, I thought I was doomed with no chance to save my business through PPP. Then a friend aimed me towards SmartBiz Loans. From the minute I sent my application in, the process and most of all COMMUNICATION was OUTSTANDING. That is the biggest thing for us business owners COMMUNICATION! With SmartBiz Loans not only are the emails timely clear and succinct, but you can also actually get someone one the phone! And they are actually able to answer questions and help!!! My rep Elisa was amazing both with information on my loan, but also with exactly how the process happens and what to expect going through it. Every piece of info she gave me was spot on. It made the waiting palatable, but most importantly it gave me the confidence that my loan was going to happen and that I would NOT miss out again. I cannot recommend Smart Biz Loans highly enough if you want to be treated respectfully and professionally by a company that truly does want to help.
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David
May 15, 2020
Just really impressed and blown away…
Just really impressed and blown away with how quick they were able to get my application in and approved compared to many other companies, and they weren’t even one of the first companies I applied with! I applied many places so I don’t remember this application in detail compared to other companies, but they were all pretty similar in that aspect and nothing negative at all stands out to me about them. I believe they may have even asked for a little more info or documentation that most likely helped my application get through and approved so quickly compared to other companies, but it definitely didn’t take really any noticeable extra time to fill out or complete or provide the documentation. Very impressed! Definitely recommend! Will definitely use again in the future if it comes up!
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Victor Guevara
May 15, 2020
Thank you so much SmartBiz Loans
Thank you so much SmartBiz Loans, you guys helped me get the PPP loan with so much ease. I would recommend them to everyone.
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MAA Transport Inc
May 15, 2020
Applied for PPP through my bank and it…
Applied for PPP through my bank and it took me to SmartBiz portal. Done with my app and had to wait for couple weeks and finally... SmatrBiz sent my application to the bank we have no connection with. My bank corrected this mistake and helped me to finish process...
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Rami Bello
May 15, 2020
they never call or email back
they never call or email back i fill up the loanapp with them a few weeks ago and there is no way to contact them about what's going on or to get an update. i did email to my contact person and support and call every day they never get back to you
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Thanos Tri
May 12, 2020
What a coincidence!
I submitted my application along with all requested documents. One week later, I sent an e-mail that was responded to me and I was advised to wait. Two and a half weeks later, still no response. I sent another e-mail asking for an update. Surprisingly, they were just informed that there is no remaining funding. At the same time!! What a coincidence! Please don't underestimate people's intelligence. Clearly, no one took the time to attend my request. I understand that we are all undergoing a tough time but this was bad service, extremely bad service.
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Sarah Sebe
May 11, 2020
Bobby was great helping us with our PPP…
Bobby was great helping us with our PPP application and extremely responsive. Our company was approved only one week after we submitted our PPP application with SmartBiz loans. At the time we applied, we had already submitted multiple applications with 5 other banks including Chase & USbank over a month prior which never made it to the approval stage. We are so glad that we chose to submit a last minute application with this company and wish we would have started with them to begin with in the first round of funding! Highly recommend Bobby and SmartBiz Loans!!
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Jacobie Dardy
May 10, 2020
I cant say until I am approved
I cant say until I am approved
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Kristin Little
May 06, 2020
Nailed it. Bobby Hollis is amazing with a great attitude!
Nailed it. Sunday night at 5pm ( before round 2 opened ) , Bobby Hollis STARTED the PPP application and worked until 10pm with me to get the application in. Oh My, what a relief ! ( and a lot of paper work ) He was so helpful and quick on the responses when I got stuck. His attitude was terrific during this stressful time. I want him on my team ! ( actually he is by partnering me with PPP and SBA ) A big thank you. Can't believe there's people like him still around who actively care about the customer and getting the job done right. I was "working" with WF bank and was told on first round the money was already used up ( even before the SBA opened up funding on that Monday) Then just heard crickets ...... I've been a customer for 25 years and treated like they didn't care. No response or effort to reach out. During this critical time, that's pretty important. Even a "HI, we are trying " would have changed the whole experience. Thank you Bobby and SmartBiz loans for being there, Cheers, Dr. Little
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Bubba Umemoto
May 06, 2020
We have a small plumbing company and…
We have a small plumbing company and applied for our PPP SBA loan through WF with no results and even worse, NO communication. I was referred to Smartbiz, within a few hours of our application, I received a email from Matt Worley from Smartbiz who personally handled my application and was always available in answering any questions we had. Having that one on one communication was much appreciated Thank you Matt/Smartbiz Robert
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GENY
May 06, 2020
processed the requirements fast.
processed the requirements fast.
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jon
May 06, 2020
amazing
amazing amazing amazing
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Robert Troup
May 06, 2020
PPP Assistance
It was a fairly simple process, although very time consuming. Being in the Accounting & Tax Industry I have a distinct advantage over someone attempting to do all of this paperwork on their own. I extend a lot of thanks to Paul Steiner of Centerstate Bank for his assistance in obtaining these funds. My loan was very small considering some of the employers with numerous employees. I am self-employed and have only one other employee. Business is down considerably due to the outbreak so these funds will surely help maintain all employee hours.
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Judy
May 06, 2020
Thank you SmartBiz for funding the PPP…
Thank you SmartBiz for funding the PPP for our company. You did what five other banks couldn't do for the last four weeks, and in less than a week! Shout out to Merrina! Thank you again!
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Geo Pachi
May 06, 2020
Very easy application process
Very easy application process. My account was funded before I received the approved confirmation email. Great job team.
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Ackees Jamaican Cuisine
May 06, 2020
SBA trying to stretch funds...Paying out less than Biz owners qualify for...
I am disappointed in the loan amount of $6000.This only covers one 1/2 of my monthly. I sent all the back up proof to support my payroll payout. I was under the impression that the PPP would cover 2.5 times the monthly average payroll. For my 2020 AVG PAYROLL CALCULATION..sent in with the loan package...was $44,341.19 ....also documented on my bank statements with employees cancelled checks. My monthly average is $14,780. at PPP factor 2.5 my payout amount should be $36,951 NOT $6,000. It seems to me as if you SBA is trying to stretch the funds by paying out less than we are qualified for. I can only pay .5 a month, not 2.5.
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Fran Pepis
May 06, 2020
I tried for days and so many hours to…
I tried for days and so many hours to maneuver through the web of paperwork and without much success I gave up UNTIL I was introduced to SmarBiz Loans. Not only was your website ALWAYS UP and easy to access but sending documents to support my claim was also easy. Bravo to you and your Tech folks for giving me the piece of mind that I could FINALLY get to the finish line. Your services were / are the only reason that I was able to get funds Many blessings to you and your TEAM
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Dawn Voisard
May 06, 2020
Great experience working with SmartBiz…
Great experience working with SmartBiz Loans! We are so grateful for their help during this coronavirus pandemic.
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Lynne
May 05, 2020
Matt and his team are amazing
Matt and his team are amazing
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Rhonda Derus
May 04, 2020
I am amazed at how organized this…
I am amazed at how organized this company is! I applied on Friday and on Sunday afternoon, a member of their team was calling me to talk about my application. The follow up was immediate. My loan was funded within a few weeks. Our bank was very wise to utilize SmartBiz Loans!
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Maria Storey
May 01, 2020
Thank you so much in working with…
Thank you so much in working with Center State Bank in receiving our PPP loan. Your website was easy in applying. As it was said in several news reports on the PPP program, fin tech companies and community bank were the biggest players in providing PPP for the small businesses in the US. Well, it certainly was case here. Thank you again!
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Mark Wilkinson
May 01, 2020
SmartBiz was very easy to work with
SmartBiz was very easy to work with, especially their customer service. I messed up a couple times and "Jenna from SmartBiz" was able to get everything fixed. She was awesome!
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Vanessa Rizio
May 01, 2020
I was so lucky to have got helped by David Howell
David Howell you were awesome every step of the way. Incredible customer service and communicated and helped way more than he needed to. What a great representation of your company. I will be a lifelong customer after the help I received during this hard time in American history when it would have been easy to say they filled out the PPP paperwork wrong just toss it in the trash. He did the exact opposite and helped us more than we could have ever imagined. It’s in the banks hands now but he did his job perfectly. God Bless. Thank you.
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Raphael Ng
Apr 30, 2020
Medical practice
SmartBiz team: I represent a medical office established 22 years ago in northern Florida. We have received the services of SBA through a Business Loan for capital (2000), 504 Mortgage loans (2007) and now with the PPP(2020). The experience has been of great support from their representatives and allowing us to have a security blanket with sound financial decisions. Thanks for your services. Raphael Ng, MD
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Sherry Davidson
Apr 29, 2020
I had a wonderful experience with…Smart Biz loans
I had a wonderful experience with SmartBiz loans. I actually spoke to an extremely helpful human being on the Saturday afternoon of Easter weekend. I never expected to get help on the weekend and especially someone that cared and wanted to help.
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Leah Vaughan
Apr 29, 2020
Fast
Fast, easy, seamless process. Everything handled by email/web based portal.
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Suzanne S. Cantlay
Apr 29, 2020
I have only wonderful things to say…
I have only wonderful things to say about our SmartBiz Loan rep, Hector. He was patient, very thorough and stayed on the phone with me well after hours to ensure all the documentation had been properly submitted. I was impressed with the whole application process and received prompt responses to each of my emails. Thank you again, Hector!
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Tammy Taylor-Whitehead
Apr 29, 2020
THANKS
THANKS, YOUR COMPANY IS AWESOME!
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Herbert L. Bailey
Apr 29, 2020
We were very pleased with the service…
We were very pleased with the service we received with our application for the PPP loan. We were informed that our loan had been approved within about 2 days. The day after we received the approved email, the news media reported the funds had run out. At the time we were not sure that being approved meant that our loan was included in the loans that were being funded. However, when we received the Edocs to sign, we realized we were going to get the loan. I want to thank you for your immediate response to our application. Herbert L. Bailey (President of Bailey Tax & Accounting, Inc)
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Kathy Fountain Petroraio
Apr 29, 2020
My loan application with SmartBiz for PPP loan was easy and quick.
My loan application with SmartBiz for the PPP loan went through with only a couple of adjustments. But my rep. called me and communicated through email and we got the remaining information submitted and the loan was approved within a very short time. Then the process took the application to the bank for review and for the bank's own paperwork to be completed before funds were received. SmartBiz made it easy and the rep. was very pleasant to work with in this stressful time.
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Louis Sanchez
Apr 29, 2020
SBA payroll protection plan dog and pony show.
On 04/02/20 applied at my local bank to be sent in on 04/03. Submitted everything to them and about 10 days later received a link requesting much more paperwork. Waited on hold numerous times for hours and emailed 4 separate questions and to this date 04/29/2020 Never received an answer. Did get my documents from them and my bank and less than 1/3 of my true and actual request. Banks also had NO answers. Tried emailing again to find out why and no answer still. Being a small business I had NO choice but take their offer or close down and go out of business. This amount will barely keep me open for 30 days. All of this hoopla is a dog and pony show. No way to ask questions and get answers doing it their way. Very disappointed how companies that are closed got money when this was supposed to keep companies going whom have employees and are currently working. Thoroughly disappointed in Orlando.
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