Name: SmartBiz Review
Item: SmartBiz
Author: Caroline Banton

SmartBiz Review

ByCaroline BantonSep. 09, 2020

This site is a free online resource that strives to offer helpful content and comparison features to its visitors. Please be advised that the operator of this site accepts advertising compensation from companies that appear on the site, and such compensation impacts the location and order in which the companies (and/or their products) are presented, and in some cases may also impact the rating that is assigned to them. To the extent that ratings appear on this site, such rating is determined by our subjective opinion and based on a methodology that aggregates our analysis of brand market share and reputation, each brand's conversion rates, compensation paid to us and general consumer interest. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

In a Nutshell

SmartBiz is an online marketplace for Small Business Administration (SBA) loans. Since its founding in the wake of the 2008 financial crisis, SmartBiz has helped American small businesses secure more than $4 billion in SBA 7(a), PPP (Paycheck Protection Program), and bank term loans. The platform’s technology matches your business with a lender most likely to fund your loan, increasing your likelihood of approval on the first attempt.

pros

Specialization in SBA loans
Prequalification with multiple lenders with one form
Over $4 billion funded to small businesses since inception

cons

Few non-SBA loan options
Not a direct underwriter

SmartBiz Visit Site

SmartBiz at a Glance

Direct lender or marketplace?	Marketplace
Loan types	SBA loans, business term loans
Loan amount	$30,000 - $5 million
Repayment terms	10-25 years
APR	4.75% - 7%
Best for	Qualifying for loans offers from America’s top SBA lenders

Overview

SmartBiz helps you to compare small business loan options and qualify for SBA loan funding. SBA loans are guaranteed by the federal government and facilitated by more than 800 authorized lenders. SmartBiz works with many of these authorized lenders. The provider’s technology matches you with the lenders most suited to your business’s funding needs, streamlining the application process and increasing your likelihood of approval.

Why SmartBiz Is Good for Your Business

Running the day-to-day operations of a small business is hard enough without having to worry about financing. With more than 800 authorized SBA lenders, finding the right one can be a daunting task. SmartBiz eases the challenge by matching you with a suitable lender in minutes, freeing up your time and energy for other business matters. Even if you don’t qualify for an SBA loan, SmartBiz will match you with a regular business loan from one of its partners.

Loan Features

All authorized SBA lenders operate according to the SBA’s guidelines, which include the following requirements:

A maximum loan amount of $5 million
A minimum credit score of 650 to 675
The banks require a lien on business assets
Businesses involved in certain industries such as gambling, medical research, and marijuana are ineligible—even if their activities are legal in the state where they are located.

Application Process

Applying for an SBA loan is typically a lengthier endeavor than it is for a regular business loan. Fortunately, SmartBiz’s technology automates the prequalification process.

Before applying, keep in mind that SmartBiz’s partnering SBA lenders look closely at the following factors:

Personal background, including criminal record. Anyone owning more than 20% or more of the business must fill out a form with their personal information and sign a personal guarantee.
Business background. Members of the company management team should be prepared to provide a resume outlining their business and work experience.
Business plan. This should include a value proposition, financial statements and projections, details of any existing debts, and a clear outline of how the SBA loan funds will be used.
Personal and business financial statements, tax returns, and bank statements.
Business credit report. As with a personal credit report, the lender will need you to provide details so it can access this report.

How Much Can You Borrow?

An SBA loan from SmartBiz can be for a minimum $30,000 up to a maximum of $5 million. The range for SBA loans is much wider than for regular business loans or lines of credit.

Repayment Terms

The repayment terms on an SBA loan ranges from 10 to 25 years. All loans come with fixed rates and must be paid back in monthly installments.

How Safe Is It?

SmartBiz is headquartered in San Francisco, the center of fintech innovation, and backed by leading venture capital firms. The company takes technology and security seriously and is transparent in the way that it operates. The website explains how SmartBiz shares borrower information.

Help & Support

For a marketplace, SmartBiz has excellent customer service ratings. Customer support staff are available via telephone during regular hours Monday to Saturday on (866) 283-8726.

SmartBiz Visit Site

Summary

SBA loans offer higher loan amounts and lower interest rates than regular business loans, but the approval process is more complex. SmartBiz makes it easier for small businesses to get approved with technology that matches applicants with the most suitable lender. SmartBiz is an excellent platform for any small business owner seeking to compare financing options and ultimately secure an SBA loan.

Physical Address

SmartBiz

433 California Street

San Francisco, CA 94104

SmartBiz customer testimonials

Excellent•Reviews 1,099

Excellent

90%

Great

Average

Poor

Bad

customer
3 days ago
Great experience
Great experience. Went to a local bank and was turned down. SmartBiz had me funded faster than the other bank told me they couldn't move forward!
...
Funded Loan Customer
Sep 22, 2020
Application process was handled very…
Application process was handled very well and professionally. SmartBiz team was very responsive to communications from us. Appreciated the assistance and diligence on their part to help ensure our loan request was funded.
...
customer
Sep 20, 2020
ANALYST JULIAN WAS KNOWLEDGEABLE AND ON…
ANALYST JULIAN WAS KNOWLEDGEABLE AND ON TOP OF MY FILE AND WAS ACCURATE WITH UPDATES GREAT GREAT! WILL USE AGAIN
...
Skallywag Tactical LLC
Sep 20, 2020
George and Matt were outstanding.
George and Matt were outstanding.. I appreciate them very much. They stuck in when others could have just given up.. Thanks Craig Skallywag.
...
Mike Walsh
Sep 10, 2020
Huge Waste of Time - Look Elsewhere
Our LLC based out of Wyoming was supposedly pre-approved for an SBA or Bank loan of $100k so we submitted all requested documents. Both partners are US citizens. Then SmartBiz requested we speak on the phone which we did, then they had another analyst who needed to talk, we did. Both analysts understood I was out of the country near our main supplier (also Covid issues). The last analyst requested 6 months of bank statements. I sent. Then they wanted me to talk to a third analyst who I clearly explained to via email that due to time difference a call needed to be made during certain periods so he of course called twice at wrong times (poor reading comprehension or just didn't care). When I told him, as I did his colleagues that I was temporarily out of the country he emails me and says we can't process the loan because your company is out of the country and there's too much risk. I wrote back that we are based out of Wyoming which is in the US. He never gave the courtesy of a reply and instead the next day SmartBiz notifies me that "Your business is in an ineligible industry." If Team SmartBiz were either competent or honest you would have thought they could have determined this four months earlier on my initial application where I clearly explained that we were an eCommerce business based in the US. In my opinion they are quite dishonest and I doubt we were actually pre-qualified or the rates they were showing were in fact true. Big waste of time. Beware! NOTE TO THEIR REPLY BELOW: More dishonesty in their reply to my review. The only additional information I gave them was solid bank statements. They had all info four months before this claim. Then they give two different reasons for declining and don’t have the courtesy to reply to my email. Super LameBiz
...
Tracy
Sep 01, 2020
Ask for Nick Hogan
I thought applying for and going through the process for a SBA loan would be tedious and difficult. While I don't think the tedious part can be helped. Nick Hogan and smartbiz made the process easy for me. I just kept telling myself to quickly respond to his inquiries/requests - and he kept me on track and moving along.
...
murad alsheikh
Sep 01, 2020
After I lost all hope with many…
After I lost all hope with many different loan officers. I found Smartbiz are very caring and were willing to help me with all my business needs. They understood my thoughts on wanting to expand my business and helped me as much as they could. I couldn’t ask for more or better team to work with, especially Janice and Calvin.
...
Len
Aug 28, 2020
SmartBiz Were Our Heroes
We were introduced to SmartBiz via a lending advisor who believed working with them would be the best possible route to secure a SBA 7(a) loan for a planned business expansion that was now urgently needed to ensure we could safely operate during the pandemic. The entire SmartBiz team, especially Connor, took incredible care of us, all the way through the SBA application and approval paperwork process, which was beyond daunting at times. Connor was always prompt, courteous, patient and understanding, and worked overtime to ensure we overcame all possible obstacles, never felt alone or confused, and found the ideal lender for our business type, size and intended plans. I honestly don't know what we would have done without SmartBiz, and would highly recommend them to any business seeking a SBA loan. They are a partner that absolutely delivers on their promises, and sadly, that's all too rare for small businesses trying to find opportunity in these difficult times.
...
anthony esposito
Aug 10, 2020
Matt Miller is a great guy he had been…
Matt Miller is a great guy he had been working hard for the last 60 days on my loan and we are close to closing. This has been a outstanding experience this is truly a very good company with an employee that truly cares. I highly recommend to anyone if you need a SBA loan don’t go any place else just go to Smart Biz they will take good care of you. Thank you Matt Miller G&P Performing Arts Inc
...
Fabrizio Biasiolo
Aug 07, 2020
The support and promptness off Jimmy…
The support and promptness off Jimmy has been outstanding. Always easy to reach and always ready to offer solutions. I would definitely recommend SmartBiz and Jimmy even with the 3 hours time difference.
...
Mike Curtis
Jul 27, 2020
NIck Fragoso was great to work with
NIck Fragoso was great to work with. He communicated well throughout the process and got us connected with really terrific support folks as well. We will definitely use Nick and SmartBiz for all financing needs going forward.
...
Angel Narlinger
Jul 15, 2020
Bobby and SmartBiz Loans are truly great to work with!
We worked with Bobby Hollis to secure a PPP loan. As everyone experienced, there were delays, but Bobby kept us well informed and responded quickly to every inquiry we made. Bobby and SmartBiz Loans are truly great to work with!
...
Gena Esposito
Jul 13, 2020
My experience with this company has been exceptionally great
My experience with this company has be truly great. First I was dealing with Pablo what a nice guy and professional guided me through the beginning Now I have been dealing with Matt Miller and very nice, professional and has an true understanding of the financial world I have personally been educated by Matt and he is a hard worker Sunday and Saturday Matt’s working I highly recommend this company for anyone trying to get financing for their business. G&P Performing Arts Inc Gena Esposito
...
Laura Belmar
Jun 26, 2020
Fast, Friendly, Easy to Work With!
I LOVED working with SmartBiz Loans. Everyone who touched are application was so on the ball and knowledgeable. I don't think we ever would have gotten an SBA Loan without their support. Their interface is also so easy to use, and their website really helped make things easy to understand and complete as well. Really cannot say enough about this company and the people involved!
...
Jackie Bebenroth
Jun 22, 2020
Thank you SmartBiz!
I recently closed on a traditional SBA 7(a) loan, a process that started in February and carried all the way through June due to the influx of banking activity related to urgent PPP requests. SmartBiz was by my side at every step of the process. They guided me through the many nuances of application and provided proactive updates about the status of my account with the bank. Maliha Hasan was an incredible advocate for my business and I'm quite positive the outcome would never have been successful without her support. She quickly answered weekly emails with updates and optimism, which gave me peace of mind in uncertain times. When she left the organization, my account was turned over to Matt Worley, who followed through in the final stages of processing to close. If you're in the market for business funding, I highly recommend the SmartBiz team to help select the right institution and lending product for your needs.
...
Julius Js
Jun 21, 2020
I keep on applying untill i get the…
I keep on applying untill i get the loan
...
Dave Harris
Jun 10, 2020
The communication from the account…
The communication from the account managers is poor at best. Even when information is required you need to log in constantly to check yourself. It takes two or three phone calls or emails to get a response from anyone.
...
Richard Glosser MD
Jun 02, 2020
Reason for my poor review
Your process did not give a list of required items ahead of time that would be needed during the application process. One had to discover them as they moved through process. I had a credit hold on all three bureaus, but did not know I would have to take steps to release Experian until I reached that step. Then later after I spent a half week getting the release lifted, I then discovered as I moved further in the application that I would need copy of my original incorporation papers. A detailed list needs to be available at first sign on to avoid this discover as you go problem.
...
Jim015
May 29, 2020
Smart Biz was awesome at providing SBA Loan services.
Smart Biz was awesome at providing a process that was totally intuitive and easy to navigate. Who ever is running that operation needs to be applauded. SmartBiz gave a smaller bank a tremendous ability to provide services that the big banks should be able to deliver on but cannot. What else can I say but our bank Center-State made the right choice in working with SmartBiz
...
Bev Stevenson
May 28, 2020
Received the loan but the keep processing the application again
We went thru this company to get a PPP loan and it was granted and funded 5/15/2020. Since the 5/17 I have gotten a letter saying our loan was being processed then today I got an email that says it’s funded. I have notified them each and every time I get an email that we have already received the funding thru s bank they sent our application to. They don’t listen!!!!
...
dan smith
May 20, 2020
Appreciation of smartbiz and Bobby Hollis
I've been waiting weeks for any response and no possible way to contact Bank of America for my PPP. Very frustrating and financially dislocating situation. I decided to contact TAB bank on the advice of a colleague and after application was submitted I was contacted by Bobby Hollis within hours from smart biz, who briefly went over some minor changes I needed to make in my application and submitted everything to TAB the same day, 5 days later I was approved for my loan. Even at that point there was some questions I had and concerns and he was able to reach out to TAB for me and get the answers. He was very responsive, and I am very happy with the treatment and care I received.
...
Salvador Ruiz
May 20, 2020
this bank has taken the longest to…
this bank has taken the longest to process this long , we have plenty to compare, even though this post is encouraging , I am not sure that the money has been deposited into the business account
...
Tranquillity Home Care
May 19, 2020
I am very grateful!!
I am very grateful!!! With the help of this loan we were able to keep our Home Care Agency doors open.
...
Trina Harvey Dobson
May 19, 2020
Quick and friendly
Quick and friendly. Response to emails and to phone calls. You know what to expect and when their review and documents are ready to be funded.
...
Cyndi
May 18, 2020
5 stars....
I highly recommend them. They have been fast and efficient. Thank you for easing my stress by getting my loan.... I can’t say enough on how helpful they have been. Thank you Cyndi
...
Jacob Silver
May 18, 2020
I would Go Elsewhere!!!!!!!!!!!!!!!!
I went to them for a PPP Loan and spent a lot of time obtaining all of the necessary documentation. I got a vague statement that they couldn't get SBA to go forward, and that I should reapply with someone else.. I Do not Believe that they but due effort into my application.
...
Perfect Landscapes Inc.
May 17, 2020
You Need to Read This...A Truly Real Review
You Need to Read This...A Truly Real Review If you are thinking about a SBA Loan or any type of business funding, you need to work with SmartBiz!!! And I do not say this lightly.. Almost 2 years ago SmartBiz helped me and my company, Perfect Landscapes, Inc. secure a traditional SBA loan to consolidate debt and obtain working capital to expand our business. They were extremely helpful and made the normal pain staking process of obtaining a SBA loan quite simple. After talking with my best fiend who is a dentist who also had obtained a traditional SBA loan around the same time but went through traditional routes of accountants and lawyers $$$ and lots of time, the costs associated for both were virtually identical. SmartBiz is not only helpful and efficient but has a wide network of contacts to utilize to help their clients obtain various sorts of funding where other lenders and institutions are limited to their own avenues. I follow that up by my biggest compliment. With the onset of Covid-19 and businesses across America taking a huge nose dive, SmartBiz emailed and offered their services to help obtain a SBA PPP loan. Prior to this offering, I was way ahead of the curve and had all the paper work ready before the SBA bank opened for the first round of the PPP. You can imagine my disappointment when I did not receive any funds that I so desperately needed given how prepared I was with the paperwork, etc. with my traditional bank. As the second offering of the SBA PPP came around not only had I applied again with my traditional business bank, I also had submitted an application with a different funding company. At the last minute, I went ahead and filled out the very convenient and digitized forms for the SBA PPP on the SmartBiz website that they had emailed to me offering the help. There was a tracking site for my loan (kind of like the pizza websites tracking your pizza delivery) to see where and at what stage the loan was progressed. Within 10 days I had received my SBA PPP loan and at that point we were red lining badly as most customers had slowed payments while our payroll was increasing being peak growing season for landscaping. Again I reiterate, SmartBiz's network of lenders made this possible where no other lender was able to help and they were the last application I filled out a week or two after I had filled out the previous two applications. I am forever grateful for their help and support. From the ease of the digitized online applications for whatever type of funding to the help and service from their support team during the preparation of the application process (traditional SBA loan) and afterwards, and competitive costs, one cannot find a better company to work with for Business Funding!!! I do not give out compliments very often or lightly but SmartBiz is the BEST!!! But don't just take my word for it, try it out for yourself, you will see I promise you. Many Many Thanks!
...
Thinh Truong Nguyen
May 16, 2020
My PPP loan from start to finish had…
My PPP loan from start to finish had gone through the best process that I have witnessed. I am a 30-year mortgage broker veteran.
...
Jeffrey Jacobson
May 16, 2020
Working with SmartBiz Loans was a great experience!
Working with SmartBiz Loans was a very smooth easy experience. I would highly recommend them to anyone. They communicated regularly and came through on all their promises. They have helped save our dental practice from bankruptcy.
...
Belinda Chang
May 15, 2020
Love how quickly Smartbiz loan response…
Love how quickly Smartbiz loan response to my loan. Isabel from Smartbiz loan was very nice and quick in response to all my questions. I would recommend SmartBiz loans to my friends.
...
Julie Woertz
May 15, 2020
I have already received my PPP Loan and…
I have already received my PPP Loan and couldn't be more pleased with the process. Thank you SmartBiz Loans!
...
Edward Rivkin
May 15, 2020
Finding SmartBiz Loans SAVED my Business!
After getting shafted by my local bank, I thought I was doomed with no chance to save my business through PPP. Then a friend aimed me towards SmartBiz Loans. From the minute I sent my application in, the process and most of all COMMUNICATION was OUTSTANDING. That is the biggest thing for us business owners COMMUNICATION! With SmartBiz Loans not only are the emails timely clear and succinct, but you can also actually get someone one the phone! And they are actually able to answer questions and help!!! My rep Elisa was amazing both with information on my loan, but also with exactly how the process happens and what to expect going through it. Every piece of info she gave me was spot on. It made the waiting palatable, but most importantly it gave me the confidence that my loan was going to happen and that I would NOT miss out again. I cannot recommend Smart Biz Loans highly enough if you want to be treated respectfully and professionally by a company that truly does want to help.
...
David
May 15, 2020
Just really impressed and blown away…
Just really impressed and blown away with how quick they were able to get my application in and approved compared to many other companies, and they weren’t even one of the first companies I applied with! I applied many places so I don’t remember this application in detail compared to other companies, but they were all pretty similar in that aspect and nothing negative at all stands out to me about them. I believe they may have even asked for a little more info or documentation that most likely helped my application get through and approved so quickly compared to other companies, but it definitely didn’t take really any noticeable extra time to fill out or complete or provide the documentation. Very impressed! Definitely recommend! Will definitely use again in the future if it comes up!
...
Victor Guevara
May 15, 2020
Thank you so much SmartBiz Loans
Thank you so much SmartBiz Loans, you guys helped me get the PPP loan with so much ease. I would recommend them to everyone.
...
MAA Transport Inc
May 15, 2020
Applied for PPP through my bank and it…
Applied for PPP through my bank and it took me to SmartBiz portal. Done with my app and had to wait for couple weeks and finally... SmatrBiz sent my application to the bank we have no connection with. My bank corrected this mistake and helped me to finish process...
...
Rami Bello
May 15, 2020
they never call or email back
they never call or email back i fill up the loanapp with them a few weeks ago and there is no way to contact them about what's going on or to get an update. i did email to my contact person and support and call every day they never get back to you
...
Thanos Tri
May 12, 2020
What a coincidence!
I submitted my application along with all requested documents. One week later, I sent an e-mail that was responded to me and I was advised to wait. Two and a half weeks later, still no response. I sent another e-mail asking for an update. Surprisingly, they were just informed that there is no remaining funding. At the same time!! What a coincidence! Please don't underestimate people's intelligence. Clearly, no one took the time to attend my request. I understand that we are all undergoing a tough time but this was bad service, extremely bad service.
...
Sarah Sebe
May 11, 2020
Bobby was great helping us with our PPP…
Bobby was great helping us with our PPP application and extremely responsive. Our company was approved only one week after we submitted our PPP application with SmartBiz loans. At the time we applied, we had already submitted multiple applications with 5 other banks including Chase & USbank over a month prior which never made it to the approval stage. We are so glad that we chose to submit a last minute application with this company and wish we would have started with them to begin with in the first round of funding! Highly recommend Bobby and SmartBiz Loans!!
...
Jacobie Dardy
May 10, 2020
I cant say until I am approved
I cant say until I am approved
...
Kristin Little
May 06, 2020
Nailed it. Bobby Hollis is amazing with a great attitude!
Nailed it. Sunday night at 5pm ( before round 2 opened ) , Bobby Hollis STARTED the PPP application and worked until 10pm with me to get the application in. Oh My, what a relief ! ( and a lot of paper work ) He was so helpful and quick on the responses when I got stuck. His attitude was terrific during this stressful time. I want him on my team ! ( actually he is by partnering me with PPP and SBA ) A big thank you. Can't believe there's people like him still around who actively care about the customer and getting the job done right. I was "working" with WF bank and was told on first round the money was already used up ( even before the SBA opened up funding on that Monday) Then just heard crickets ...... I've been a customer for 25 years and treated like they didn't care. No response or effort to reach out. During this critical time, that's pretty important. Even a "HI, we are trying " would have changed the whole experience. Thank you Bobby and SmartBiz loans for being there, Cheers, Dr. Little
...
Bubba Umemoto
May 06, 2020
We have a small plumbing company and…
We have a small plumbing company and applied for our PPP SBA loan through WF with no results and even worse, NO communication. I was referred to Smartbiz, within a few hours of our application, I received a email from Matt Worley from Smartbiz who personally handled my application and was always available in answering any questions we had. Having that one on one communication was much appreciated Thank you Matt/Smartbiz Robert
...
GENY
May 06, 2020
processed the requirements fast.
processed the requirements fast.
...
jon
May 06, 2020
amazing
amazing amazing amazing
...
Robert Troup
May 06, 2020
PPP Assistance
It was a fairly simple process, although very time consuming. Being in the Accounting & Tax Industry I have a distinct advantage over someone attempting to do all of this paperwork on their own. I extend a lot of thanks to Paul Steiner of Centerstate Bank for his assistance in obtaining these funds. My loan was very small considering some of the employers with numerous employees. I am self-employed and have only one other employee. Business is down considerably due to the outbreak so these funds will surely help maintain all employee hours.
...
Judy
May 06, 2020
Thank you SmartBiz for funding the PPP…
Thank you SmartBiz for funding the PPP for our company. You did what five other banks couldn't do for the last four weeks, and in less than a week! Shout out to Merrina! Thank you again!
...
Geo Pachi
May 06, 2020
Very easy application process
Very easy application process. My account was funded before I received the approved confirmation email. Great job team.
...
Ackees Jamaican Cuisine
May 06, 2020
SBA trying to stretch funds...Paying out less than Biz owners qualify for...
I am disappointed in the loan amount of $6000.This only covers one 1/2 of my monthly. I sent all the back up proof to support my payroll payout. I was under the impression that the PPP would cover 2.5 times the monthly average payroll. For my 2020 AVG PAYROLL CALCULATION..sent in with the loan package...was $44,341.19 ....also documented on my bank statements with employees cancelled checks. My monthly average is $14,780. at PPP factor 2.5 my payout amount should be $36,951 NOT $6,000. It seems to me as if you SBA is trying to stretch the funds by paying out less than we are qualified for. I can only pay .5 a month, not 2.5.
...
Fran Pepis
May 06, 2020
I tried for days and so many hours to…
I tried for days and so many hours to maneuver through the web of paperwork and without much success I gave up UNTIL I was introduced to SmarBiz Loans. Not only was your website ALWAYS UP and easy to access but sending documents to support my claim was also easy. Bravo to you and your Tech folks for giving me the piece of mind that I could FINALLY get to the finish line. Your services were / are the only reason that I was able to get funds Many blessings to you and your TEAM
...
Dawn Voisard
May 06, 2020
Great experience working with SmartBiz…
Great experience working with SmartBiz Loans! We are so grateful for their help during this coronavirus pandemic.
...
Lynne
May 05, 2020
Matt and his team are amazing
Matt and his team are amazing
...
Rhonda Derus
May 04, 2020
I am amazed at how organized this…
I am amazed at how organized this company is! I applied on Friday and on Sunday afternoon, a member of their team was calling me to talk about my application. The follow up was immediate. My loan was funded within a few weeks. Our bank was very wise to utilize SmartBiz Loans!
...
Maria Storey
May 01, 2020
Thank you so much in working with…
Thank you so much in working with Center State Bank in receiving our PPP loan. Your website was easy in applying. As it was said in several news reports on the PPP program, fin tech companies and community bank were the biggest players in providing PPP for the small businesses in the US. Well, it certainly was case here. Thank you again!
...
Mark Wilkinson
May 01, 2020
SmartBiz was very easy to work with
SmartBiz was very easy to work with, especially their customer service. I messed up a couple times and "Jenna from SmartBiz" was able to get everything fixed. She was awesome!
...
Vanessa Rizio
May 01, 2020
I was so lucky to have got helped by David Howell
David Howell you were awesome every step of the way. Incredible customer service and communicated and helped way more than he needed to. What a great representation of your company. I will be a lifelong customer after the help I received during this hard time in American history when it would have been easy to say they filled out the PPP paperwork wrong just toss it in the trash. He did the exact opposite and helped us more than we could have ever imagined. It’s in the banks hands now but he did his job perfectly. God Bless. Thank you.
...
Raphael Ng
Apr 30, 2020
Medical practice
SmartBiz team: I represent a medical office established 22 years ago in northern Florida. We have received the services of SBA through a Business Loan for capital (2000), 504 Mortgage loans (2007) and now with the PPP(2020). The experience has been of great support from their representatives and allowing us to have a security blanket with sound financial decisions. Thanks for your services. Raphael Ng, MD
...
Sherry Davidson
Apr 29, 2020
I had a wonderful experience with…Smart Biz loans
I had a wonderful experience with SmartBiz loans. I actually spoke to an extremely helpful human being on the Saturday afternoon of Easter weekend. I never expected to get help on the weekend and especially someone that cared and wanted to help.
...
Leah Vaughan
Apr 29, 2020
Fast
Fast, easy, seamless process. Everything handled by email/web based portal.
...
Suzanne S. Cantlay
Apr 29, 2020
I have only wonderful things to say…
I have only wonderful things to say about our SmartBiz Loan rep, Hector. He was patient, very thorough and stayed on the phone with me well after hours to ensure all the documentation had been properly submitted. I was impressed with the whole application process and received prompt responses to each of my emails. Thank you again, Hector!
...
Tammy Taylor-Whitehead
Apr 29, 2020
THANKS
THANKS, YOUR COMPANY IS AWESOME!
...
Herbert L. Bailey
Apr 29, 2020
We were very pleased with the service…
We were very pleased with the service we received with our application for the PPP loan. We were informed that our loan had been approved within about 2 days. The day after we received the approved email, the news media reported the funds had run out. At the time we were not sure that being approved meant that our loan was included in the loans that were being funded. However, when we received the Edocs to sign, we realized we were going to get the loan. I want to thank you for your immediate response to our application. Herbert L. Bailey (President of Bailey Tax & Accounting, Inc)
...
Kathy Fountain Petroraio
Apr 29, 2020
My loan application with SmartBiz for PPP loan was easy and quick.
My loan application with SmartBiz for the PPP loan went through with only a couple of adjustments. But my rep. called me and communicated through email and we got the remaining information submitted and the loan was approved within a very short time. Then the process took the application to the bank for review and for the bank's own paperwork to be completed before funds were received. SmartBiz made it easy and the rep. was very pleasant to work with in this stressful time.
...
Louis Sanchez
Apr 29, 2020
SBA payroll protection plan dog and pony show.
On 04/02/20 applied at my local bank to be sent in on 04/03. Submitted everything to them and about 10 days later received a link requesting much more paperwork. Waited on hold numerous times for hours and emailed 4 separate questions and to this date 04/29/2020 Never received an answer. Did get my documents from them and my bank and less than 1/3 of my true and actual request. Banks also had NO answers. Tried emailing again to find out why and no answer still. Being a small business I had NO choice but take their offer or close down and go out of business. This amount will barely keep me open for 30 days. All of this hoopla is a dog and pony show. No way to ask questions and get answers doing it their way. Very disappointed how companies that are closed got money when this was supposed to keep companies going whom have employees and are currently working. Thoroughly disappointed in Orlando.
...
John Maas
Apr 29, 2020
SmartBiz Loan process seamless and efficient.
Working with SmartBiz Loans was very easy and seamless. Our representative was extremely helpful and very informative when questions arose. Their service was very efficient and professional. Overall, we were very pleased with our experience, from application to funding. I highly recommend this vendor.
...
Steve Syer
Apr 29, 2020
I was very pleased with the ease of application and status follow-up
I was very pleased with the user-friendly ease in which I was able to supply and upload the information necessary for the assistance I needed. I also liked the fact that I could log in to my account and see the status of my application process. Overall, it was a great experience during a very trying time.
...
Barry Wright
Apr 29, 2020
Big Bank? Never again!!
I will never do business with a big bank ever again. SmartBiz, in partnership with our local bank, CenterState, did what was seemingly impossible for the big bank we've done business with for over 30 years (Wells Fargo) during the Covid-19 crisis and specifically with the PPP loan process. Their communication was always upbeat and customer focused, letting me know they cared about our business, both in words and in action. SmartBiz' online interface was extremely easy to use and get updates on. I received a response to the first (late night) email I sent to my SmartBiz rep first thing the next morning. And the Relationship Manager at CenterState, Brent Adams, has been unbelievable, responding, often within minutes, to my emails and holding my hand, virtually, throughout this ordeal (even though I'm sure I was only one of hundreds of clients he was handling). Wells Fargo? All I received were the same boilerplate emails verifying I was in the que, the loans would be offered first come-first serve, I should not (under any circumstances) attempt to call a local Branch or online representative, and, oh by the way, I might want to consider going to another bank (like another bank was going to talk to me if I didn't have an business account already set up). Then only to find out that Wells Fargo did just fine funding their multi-million dollar clients. The moment the PPP funds hit our account and we can actually visit a bank branch, we'll be transferring all nineteen (yes, 19) accounts from Wells Fargo to CenterState. And if/when we ever need funding, SmartBiz is the only place we'll go.
...
Maya Arora
Apr 29, 2020
very pleased with the results
I really was hopeless regarding PPP loan knowing I have applied with few different banks and got no where. SmartBiz loan made it so much easier and my faith was renewed. Now I am able to keep my employees at work without feeling too stressed having to pay out of pocket every week to keep all my employees working. I wish I had applied with them for my second S-Corp which I did not and hopefully it’s not too late to apply.
...
4074668119
Apr 29, 2020
It was a great experience .Thanks
It was a great experience .Thanks
...
Morgan Bentley
Apr 29, 2020
Tough task
Tough task, handled well and fairly
...
Anthony Laviano
Apr 28, 2020
Extremely easy
Extremely easy process from filling out the forms to uploading the documents seamless. Great contact from my representative at smart biz. 2 thumbs up...
...
Jay Flositz
Apr 27, 2020
I just wanted to say thank you!
I just wanted to say thank you for your help making it a seamless effort to get our PPP loan. At first I was less than optimistic about the entire process, but with the help of Randy at Centerstate Bank and SmartBiz we will be able to continue to pay our employees and stay in business. Thank you from everyone at CCC.
...
Pamela Hathaway
Apr 26, 2020
I am a CPA and working with SmartBiz…
I am a CPA and working with SmartBiz (Danielle Ott) to assist my client with a PPP loan. Danielle and her team have been invaluable in this process and I would recommend SmartBiz for their excellent service.
...
Susan Rind
Apr 23, 2020
This was one of the scariest things I…
This was one of the scariest things I have ever been through …..but with the assistance of Marcelo Andrade, I made it through the application process. I had difficulty uploading some things. Marcelo took time to help me.....even over the weekend. He was instrumental in me getting the application done and helping me keep my business open and able to continue to pay my staff. Center State was so smart to get the assistance of his company. And they are fortunate to have him in their operation. I am so grateful to his expertise.
...
chris crawford
Apr 22, 2020
really easy and seamless....good job on…
really easy and seamless....good job on the format
...
Augusta Prov
Apr 16, 2020
Terrible Handling of PPP applications
My Bank outsourced the process to SmartBiz. I applied on Friday 4-3 and did not get the loan. There was no communication!! Their poor service cost me and my employees a lot of money. I emailed and called numerous times to get information no returned phone calls or email responses. I do not recommend this company!!! I wish my bank handled it themselves.
...
Brent Smith
Apr 16, 2020
Go with the Pro's!
Carolynn German and her team of experts have been a godsend to my business. With all the information changing on an hour-by-hour basis about the PPP stimulus I reached out to Carolynn to understand the path I should take. Her care and expertise led me to the finish line. I submitted my application on Friday got the closing documents on Saturday and was funded on Tuesday. Thank You Carolynn and thank you Smartbiz! Brent Smith - Managing Partner ASI Security Partners
...
Oleg Plamm
Apr 14, 2020
Thank you for all your assistance in…
Thank you for all your assistance in the purchase SBA PPP loan. Everything was fast and smooth. We will recommend SmartBiz Loans to everyone who required this help.
...
Keith Roufa
Apr 10, 2020
In my opinion I would not use them…
In my opinion I would not use them unless there were no other options. They do not answer the phones nor do they respond to emails in a timely manner.
...
cris garner
Apr 09, 2020
Helping the Small Business’s
This process has been the smoothest process so far with getting help through the Covid-19
...
Jim Savage
Apr 08, 2020
SmartBiz network currently only accept…
SmartBiz network currently only accept SBA Paycheck Protection Program (PPP) loan applications for their existing customers. This, unfortunately, means we are still currently unable to send your application to one of our lenders. ??? While we continue to keep your application on hold, we encourage you to ask your current bank about PPP loans. As their bank customer, they may be able to help you. We know this is a challenging time for everyone This was SmartBiz reply. Totally waste of time. I don't even understand why they direct our application to SmartBiz? Imagine you need medical assistance and you come to my medical and I tell you we can not help you with your medical conditions because you are not our patients ? Try to traain you staffs to give solutions not redirection. Thats call CUSTOMER SERVICES. DocSavage
...
Greg Malnar
Apr 01, 2020
Great Service
I cannot thank the SmartBiz team enough for all of their help during my loan process. Camille Pittman specifically went above and beyond in assisting and her patience and guidance was greatly appreciated. I would recommend SmartBiz to anyone looking for a small business loan!
...
Steve
Mar 27, 2020
Great communication
Worked with Julian throughout the process to obtain an SBA loan. Process went smooth and the communication was flawless. Great experience!
...
customer
Mar 26, 2020
Camille and George were great to work…
Camille and George were great to work with along with all of the rest of their team.
...
Lisa Eliason
Mar 17, 2020
The team at SmartBiz was great to work…
The team at SmartBiz was great to work with. Matt Miller was our Relationship Manager and he worked so hard to push this loan through. He was really good at answering all of our questions. We would recommend SmartBiz and we will use them again if needed. Thanks to all of you.
...
customer
Mar 12, 2020
great service
great service
...
Robert Holmes
Mar 11, 2020
The team we dealt with was…
The team we dealt with was professional, always answered all of our questions responded immediately to emails and phone calls.
...
John M
Mar 05, 2020
My company has been in business for 10…
My company has been in business for 10 years and have had to obtain funding in the past to keep up with growth and cashflow. I have to say Smartbiz was a fairly simple and seamless process. Just like buying a house or any other funding for that matter, you have to have all your personal and business documents ready to go because there's at least 25 of them needed to even get the process to underwriting. There's not a lot of phone communication mostly emails and the use of uploading docs via smartbiz website and I'm actually ok with it. Our company was funded 300k with a 36 month payoff. I'm and in event we need additional funding, I will go to Smartbiz first.
...
Pro-Quality Contractors LLC
Mar 04, 2020
Working with Parth from Smartbiz has…
Working with Parth from Smartbiz has been great! I had a wonderful experience very efficient with time and knowledge. Everything went very smoothly I am impressed how quickly we have closed on this SBA Loan the turn around time has been wonderful. From beginning to end Parth was with us every step of the way thanks Smartbiz Team!
...
Carol
Mar 04, 2020
Brian Watson was just Great!
We just obtained a SBA loan through Smart Biz. The specialist working with us was Brian Watson. I can't say enough good things about him. He is professional, responsive, caring, and accurate. He reviewed and analyzed our file initially. He helped us every step of the way with the massive number of documents government needs. And he informed us when things were missing and what else we needed. Our loan, for some reasons specific to this case, was a little complicated. But Brian was able to match the file to a bank who was able to do the loan and complete it through funding without a hitch. We are thankful to him, and it really is something that we couldn't do it without him or Smart Biz who had a great support staff and great portal.
...
Heidi Platts Gregory
Mar 02, 2020
Katie Woodin is a Rock Star!
Katie made this process so much less daunting than I thought it would be. She was kind and patient throughout the entire process. She’s also incredibly smart and efficient. I would 100% recommend SmartBiz loans! Thank you Katie!
...
Duncan
Mar 02, 2020
Fast and efficient
Fast and efficient. I felt everyone cared and tried thier best to help.
...
Alfred Paniagua
Feb 26, 2020
SBA Application Made Easy
I own a small business and have been seeking funding to help my cash flow and to purchase equipment. I was referred to SmartBiz and began the online application. The online application made the process easy to manage, all documents can be uploaded and any signatures can be all done online. Ineveltlby there are always questions from the lender and thanks to Travis Kozlovsky, my contact during the process, he was able to guide me through the process and in some cases was able to ask the lender to waive some of the documents being requested. Travis was always quick to respond via email or by phone, even on weekends, the fact that you have one point of contact makes this a great way to secure a loan. The application process took 1.5 weeks, with a one-day turnaround for the loan approval, with the money being wired within 24 hours, I can't thank SmartBiz and Travis enough for the speed and ease of this loan.
...
customer
Feb 21, 2020
Highly recommend Julian Fife
Highly recommend Julian Fife
...
C. Fox
Feb 20, 2020
This was such a great experience
This was such a great experience. My relationship manager Merrina did a great job helping me line up the documentation needed to secure a loan in a timely fashion. She was always clear and responsive and facilitated all the necessary interactions with the lender. I also appreciate Ray, the account manager who originally contacted me. He asked all the right questions to help me understand what options would be available to me and which one would ultimately best meet my business funding needs.
...
Brian w
Feb 19, 2020
Fast and easy process..
Fast and easy process... Yes you have to have your taxes in order. You must have income and a good credit score. If you have those things you worked your butt off to get where you are and where you want to head . I cannot say enough fantastic things about them.. A HUGE SHOUT OUT AND THANKS TO MISS CAMILLE ... She is oitstanding!! She had to stop the process twice because of small things that had me not qualify. However, I fixed it got back on track immediately and was funded in 3 weeks!! Good luck to all entrepreneurs!!
...
Jon F
Feb 14, 2020
Most organized folks with financials…
Most organized folks with financials that I have ever met! They make it happen!
...
customer
Feb 10, 2020
From the first point of contact to…
From the first point of contact to navigating the finalization process with the lender, the SmartBiz team had ensured I was supported to the fullest extent and beyond!
...
Travis
Feb 06, 2020
Great service, highly recommend!
I started the entire loan process with smart biz loans in early December. The whole process was very smooth. There was one small delay, but that was solely on my part. I worked with Jimmy, and he did an outstanding job of communicating with me and keeping me updated. Getting a SBA loan is a lot of work, there's a lot of documents, paperwork, etc. This isn't an overnight loan, but you can't expect it to be when there's hundreds of thousands of dollars at stake. I was funded first week of February it took about 2 months but would have been sooner if there wasn't a slight delay by me, once again. Overall, very happy with the experience and how easy smart biz and Jimmy made it!
...
Paul
Feb 04, 2020
picturesque painting services by paul
Loved working with the people and convenience of the smart biz site
...
H
Feb 03, 2020
I worked with Travis Kozlovsky and he…
I worked with Travis Kozlovsky and he was always there to answer questions and worked with me to complete the loan process from beginning to end! He was knowledgeable, professional, and very helpful. I appreciate all of his efforts.
...
Roman
Feb 03, 2020
Great service, easy to work with
Professional team, which supports you all the way to the closing.
...